Job Information
Ryder System COOP - Market Manager in Columbus, Ohio
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Summary
The Market Manager is responsible for the management of the ongoing relationship with existing key accounts and facilitating growth between COOP, the owner, and the renter in assigned region.
Essential Functions
Maintain regular and consistent contact with existing customers to support user experience. Identify at risk accounts and introduce innovative ideas for new services and capabilities. Promote and foster additional utilization of the platform. Serve as facilitator between internal and external customer base to drive revenue growth. Effectively transition new account into a loyal customer base.
Coach the customer on best practices of using the application. Focus on reservation and inventory management to support user experience. Ensure the placement and fulfillment of reservations to drive customer transactions. Routinely monitor inventory health, vehicle uploads, and scalability available to market in coordination with asset specialist. Conduct regularly scheduled customer reviews and feedback loop for continuous improvement. Monitor CSI results by account.
Proactively provide recommendations to the management team for platform enhancements for best user experience. Supply customer with information regarding operational performance, best practices and platform coaching.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
Demonstrates problem solving skills
Strong verbal and written communication skills
Effective interpersonal skills
Ability to analyze and interpret financial data
Ability to leverage customers financial data to determine needs and solutions match
Ability to work within various geographic and demographic environments
Ability to guide, engage, and impart knowledge to others
Willingness and ability to work with and mentor new sales employees
Ability to work independently and as a member of a team
Ability to work in team concept while holding self fully accountable
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Good understanding of operations and product offering intermediate preferred
PC/computer competency advanced required
Qualifications
Bachelor's degree required in Business, Marketing, Transportation or related field
Three (3) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required
Good understanding of operations and product offering intermediate preferred
PC/computer competency advanced required
Travel: 20-30%
Job Category: Customer Service
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
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