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Ryder System COOP - Customer Success Manager in Philadelphia, Pennsylvania

Current Employees:

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You are the driving force behind our company.

Start your career with Ryder today!

COOP by Ryder, one of the fastest growing startups in logistics and backed by a Fortune 500 company, is the leading platform for peer-to-peer truck sharing. Since launching in Atlanta in 2018, we have achieved exceptional year-over-year growth and expanded our vehicle-sharing service to businesses nationwide.

At COOP, we encourage curiosity and collaboration – all ideas are welcome. You will always find our tight-knit team creating innovative solutions, tackling complex challenges and delivering exceptional customer experiences. If you are looking to join a fun, fast growing, driven team with a great benefits package and with different opportunities to learn and develop, we’d love to meet you!

Summary

The Market Manager is responsible for the management of the ongoing relationship with existing key accounts and facilitating growth between COOP, the owner, and the renter in assigned region.

Essential Functions

  • Maintain regular and consistent contact with existing customers to support user experience. Identify at risk accounts and introduce innovative ideas for new services and capabilities. Promote and foster additional utilization of the platform. Serve as facilitator between internal and external customer base to drive revenue growth. Effectively transition new account into a loyal customer base.

  • Coach the customer on best practices of using the application. Focus on reservation and inventory management to support user experience. Ensure the placement and fulfillment of reservations to drive customer transactions. Routinely monitor inventory health, vehicle uploads, and scalability available to market in coordination with asset specialist. Conduct regularly scheduled customer reviews and feedback loop for continuous improvement. Monitor CSI results by account.

  • Proactively provide recommendations to the management team for platform enhancements for best user experience. Supply customer with information regarding operational performance, best practices and platform coaching.

Additional Responsibilities

  • Performs other duties as assigned.

Skills and Abilities

  • Demonstrates problem solving skills

  • Strong verbal and written communication skills

  • Effective interpersonal skills

  • Ability to analyze and interpret financial data

  • Ability to leverage customers financial data to determine needs and solutions match

  • Ability to work within various geographic and demographic environments

  • Ability to guide, engage, and impart knowledge to others

  • Willingness and ability to work with and mentor new sales employees

  • Ability to work independently and as a member of a team

  • Ability to work in team concept while holding self fully accountable

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

  • Good understanding of operations and product offering intermediate preferred

  • PC/computer competency advanced required

Qualifications

  • Bachelor's degree required in Business, Marketing, Transportation or related field

  • Three (3) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

  • Good understanding of operations and product offering intermediate preferred

  • PC/computer competency advanced required

Travel: 20-30%

Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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